Privacy Policy

FILIMEX, sro, legal registered office: Slivková 10 900 27 Bernolákovo, The company is registered in the Commercial Register of OS Bratislava I, section: Sro, vl. number: 48334 / B, IČO: 36845868 (hereinafter referred to as "FILIMEX" or "we"), the operator of the online store filimex.sk, declares that all personal data (hereinafter referred to as "data") are considered strictly confidential and treated in accordance with the applicable legal provisions in the field of personal data protection.

The security of your personal data is a priority for us. We therefore pay due attention to personal data and their protection. In this Privacy Policy (the "Policy") you will find information about what personal information we collect about you, what legal title we process it for, what purposes we use it for, how long we keep it, to whom we may transfer it. In the Policy, we will also inform you about your rights in connection with the processing of your personal data.

1. WHAT PERSONAL DATA WE PROCESS?

If you use the services of our e-shop or establishments (ie sales and distribution points), we process various types of data about you.

1.1. IF YOU BUY

The most common data you provide to us is data obtained through the form for ordering goods or other services on our website. These are mainly data that are necessary for concluding and fulfilling the purchase contract.

This information is needed to process your order and can be broken down into:

Identification data, which are name and surname, and in the case of purchase at the company ID number and VAT number;

Contact details, which are e-mail address, postal address, billing address, telephone number, bank details, payment details.

Data generated based on the duration of the contract, specifically purchased products, volume of services provided and customer segment.

1.2. IF YOU REGISTER

Within your account, you have unrestricted access to your personal data as well as to their possible modification. In the account, you can view the history of your completed orders, purchased products and unfinished orders. Through a customer account, you also have the opportunity to save data from a payment card, manage the sending of a newsletter and so-called wishlist in which you can save your favorite products.

If you do not wish to open a customer account to make a purchase, you can also purchase in our e-shop without registration. You may terminate the club account agreement in accordance with the applicable terms and conditions.

If you are a member of a club account, we process the following data:

Identification data, which are name and surname, and in the case of purchase at the company ID number and VAT number;

Contact details, which are e-mail address, postal address, billing address, telephone number, bank details, payment details;

Demographics derived from your settings and behavior on the web, which include gender, date of birth, preferred language

Data generated based on the duration of the contract, specifically purchased products, volume of services provided and customer segment.

1.3. IF YOU ARE A SUBSCRIBER TO TRADE NOTICES

You can receive business notifications from us regarding similar products as you have purchased from us. You can always opt-out of these notifications via the unsubscribe link at the bottom of every email that contains this notification. If you have a customer account, you can also unsubscribe through your account. Unsubscribing from business announcements is free.

If you are a registered customer, you can also receive business notifications via SMS messages or push notifications in our mobile application. You can also receive push notifications containing business announcements on Facebook or Messenger. This processing is governed by the Principles of Personal Data Processing of the given social network. You can also always opt out of receiving notifications through these channels.

If you are a subscriber of these notifications, we process the following data:

Identification data, in particular first name;

Contact details, thanks to which we can communicate with you, specifically the e-mail address and, if you are a member of the club account, also the telephone number;

Demographics derived from your settings and behavior on the web, which means gender and preferred language.

1.4. IF YOU VISIT OR CREATE OUR WEBSITES

If you visit our website, we collect various information about you during the visit, e.g. your IP address, browser settings and preferred language, websites visited, including the time of the visit. We also monitor your movement on the website, or which links you click on, so that we can modify the displayed content as much as possible and offer you such products and content that you will appreciate.

When you visit our website, we store and subsequently read cookies in the internet browser and device you use, which we deal with in a separate chapter of this Policy.

However, in addition to cookies, we also process data about your behavior on the website, your IP address, data provided by your browser, the specific resolution and operating system of your device, including its version and language settings.

We can also connect you to social networks, including automatically logging in to your account on that social network. For this link we use on our website, specifically in connection with blog posts, the so-called social plugins, specific sharing buttons that allow you to share relevant content on your profile. Once linked, you may see personalized offers and targeted ads linking to our websites on social networks and other websites.

To engage you even more in the beauty world, we allow you to be active on our website and create content such as reviews of purchased products and determining their contribution or comments on our blog posts. You do not need a customer account to create this content. These posts of yours may include your first and last name if you enter them in the form. You are responsible for the content and activity you enter on our website, so we urge you not to publicly share personal information through the content that you do not wish to be publicly available.

Our website may contain links to other websites that we believe are practical and could contain useful information. We would therefore like to inform you that this site may be owned and operated by other companies and organizations that process data in accordance with their Privacy and Privacy Policy. Our company has no control over this processing and is not responsible for any information, material, products or services contained or accessible through this website.

1.5. IF YOU CONTACT US ON THE CUSTOMER LINE OR SOCIAL NETWORKS

If you decide to contact our customer support via telephone or e-mail contact, we mainly process records of telephone calls that are monitored and records of e-mail communication.

If you contact us with a request through our website or profile on selected social networks, the processing of your personal data is governed exclusively by the Principles of Personal Data Processing of the company that is the operator of the social network.

1.6. IF YOU VISIT ONE OF OUR STORES

We place camera systems in our stores and other areas to protect our legitimate interests in order to protect our and your property. If you visit our store, we will process a camera recording on which you can be captured. The areas in which the cameras are located are always properly marked with a warning.

1.7. IF YOU SET AN AVAILABILITY NOTICE

In the case of unavailable goods that you are interested in, we offer you the opportunity to set availability monitoring. We will notify you at the time the product is re-stocked by a message sent to the email address you provided, which we will process for this reason.

1.8. IF YOU GIVE US A RATING ON THE RATING PORTALS

After delivery of the goods, you may receive a request for its evaluation and for the evaluation of your satisfaction through the selected evaluation portal. We appreciate all your feedback, but it's up to you to decide whether to give us a rating. In the case of this evaluation, we process and pass on the following data to the relevant partners:

Contact details, namely the e-mail address used to send the call for evaluation;

Data generated on the basis of the duration of the contract, specifically the products purchased.

1.9. IF YOU PARTICIPATE IN THE CONSUMER COMPETITION

Through our sites or profiles on selected social networks, we organize attractive competitions for you, in which you can participate and whose complete rules can be found here. The announcement can be public, which means that we can publish selected data of the winner on our website or profile on the given social network. Any activity or communication with us through social networks and the processing of your personal data is governed by the Principles of Personal Data Processing of the company that operates the social network.

If you enter the competition, we process the following personal data:

Identification data, which is a name and surname;

Contact details, specifically your social network profile or e-mail address, in case of a win for the purpose of sending it, also address, postal address, billing address, telephone number.

1.10. IF YOU PARTICIPATE IN USER TESTING OR OTHER ORGANIZED EVENTS

If you participate in our custom testing program, we may process the following information:

Identification data, which is a name and surname;

Contact details, in particular your e-mail address and telephone number;

Camera recording, ie capturing your portrait.

We also organize various events for you, within which we can process the following data:

Identification data, which are name and surname, or ID number and VAT number;

Contact details, specifically your e-mail address and telephone number.

We will inform you about the specific personal data processed at each event.

2. FOR WHAT PURPOSE DO WE PROCESS PERSONAL DATA?

2.1. PURCHASE OF GOODS AND SERVICES

We most often process your personal data for the purpose of fulfilling the purchase contract, so that we can successfully process your order sent via our website, mobile application or customer line and deliver the goods to you. The e-mail address and telephone number are used to send an order confirmation, delivery of a confirmation of receipt of payment, send an electronic invoice, as well as continuous information about the status of your order and any other individual communication related to the order.

2.2. CUSTOMER ACCOUNT

If you are a registered customer, we process your personal data for the purpose of fulfilling the club account agreement, ie maintaining your customer account.

2.3. MARKETING OFFERS

We send you business announcements about similar products as you bought from us. You can always opt-out of these notifications via the unsubscribe link at the bottom of every email that contains this notification. If you are a registered customer, we also send you business notifications via SMS messages or push notifications in our mobile application. You can also receive push notifications containing business announcements on Facebook or via Messenger. This processing is governed by the Principles of Personal Data Processing of the given social network. If you unsubscribe from business notifications, we will no longer use your electronic contacts for this purpose. Unsubscribing from business announcements is free.

2.4. CUSTOMIZING AND CREATING CONTENT, ENSURING BETTER WEBSITE OPERATION

We want to customize the content and recommend the goods you are interested in. For this reason, we use the personal information we collect to personalize the content and offerings on our website. The marketing offers you see may be selected based on additional information we have obtained about you over time based on contact and demographic information, favorites, and other information related to the use of our website. However, we do not perform fully automated processing that would have legal effects for you.

We process information about your behavior on our website, which allows us to obtain information on the basis of which we can constantly improve our website to make it as user-friendly as possible for you.

We may also process your personal data to generate various statistics, such as tracking traffic or measuring the effectiveness of advertising, as well as to test new functionalities of our website or mobile application. Information about your behavior on the website is important, among other things, for any prevention of attacks on our website.

You can also create certain content on our website. If you decide to write a review of the products you have purchased, we process your personal data in order to process and display this rating. If you join our blog articles and write a comment to us, we will process your personal data in order to process and display this comment.

2.5. CUSTOMER SUPPORT AND COMMUNICATION

We are constantly striving to improve the services that our customer service provides. In order to be able to respond to your requests as quickly as possible and provide this service, we need your personal data to successfully process your requests or eliminate potential problems in fulfilling the purchase agreement or club account agreement. If you contact us by phone, we will record your call with us after prior notice so that we can continue to improve our services.

We also use the collected personal data for the purpose of communication with you and its individual adaptation. For example, we may contact you by phone, e-mail, in a mobile application or otherwise to remind you that you have goods in your shopping cart or to help you complete your order. Furthermore, to inform you of the current status of your request, order or complaint, or to obtain additional information from you. We may also notify you that you need to take the necessary action to keep your customer account active.

2.6. CAMERA RECORDS

We place camera systems in our stores and other areas to protect our legitimate interests in order to protect our and your property.

2.7. GOODS AVAILABILITY NOTICE

If you set the availability guard function when the goods are unavailable, we will inform you at the moment the product is re-stocked by a message sent to the e-mail address you provided.

2.8. DETERMINATION OF SATISFACTION ON EVALUATION PORTALS

In connection with the purchase, you can also receive a request for its evaluation through the selected evaluation portal. In this case, the purpose of the processing is to determine satisfaction.

2.9. CONSUMER COMPETITIONS

If you decide to take part in the competition we organize, we will process your personal data for the purpose of conducting the competition, if you win a public announcement and contact us.

2.10. USER TESTING AND EVENT ORGANIZATION

If you participate in the user testing program we offer, we process your personal data in order to test new or current functionality of our systems.

If you participate in an event we organize, we process your personal data in order to plan, secure and evaluate the events.

2.11. IMPROVING SERVICES

We use your personal information to continuously improve our services and systems, including the addition of new functionalities. We also process personal data in order to make informed decisions using aggregate analysis and business intelligence, based on our legitimate interest, which is based on the freedom of business and the need to improve the services we provide in order to succeed in competition. However, in order to ensure sufficient protection for your rights and interests, we use personal data for this purpose, which is as anonymous as possible.

2.12. PROTECTION, SECURITY AND DISPUTE RESOLUTION

We may also process your personal data to ensure the protection and security of our customers and systems, to enforce our rights and legal claims, to detect and prevent fraud, to resolve disputes or to enforce our agreements. Furthermore, we may also process personal data for the purposes of possible controls carried out by public authorities.

3. ON WHAT LEGAL BASIS DO WE PROCESS PERSONAL DATA?

We process personal data to a different extent and for different purposes, as detailed in Art. 1 and 2 above, either:

a) Without your consent based on the performance of the contract, the fulfillment of a legal obligation or our legitimate interests;

b) With your consent

The types of processing that we may perform without your consent depend on the intended purpose of the processing and the position in which you act towards us - whether you are only a visitor to our website, whether you buy from us or register. However, your personal data may also be processed if you are the addressee of the ordered goods or services, if you communicate with us or if you visit our store.

3.1. PERFORMANCE OF THE PURCHASE AND CLUB ACCOUNT AGREEMENT

If you buy or send an order from us, a proposal for a purchase contract is created, which is concluded by the acceptance of the proposal by us in the form of sending the ordered goods. However, in order to be able to successfully fulfill this purchase agreement, or any other contract relating to goods or services, we need a large part of your personal data entered via the order form. The specific data that we process in this case are listed in Art. 1, par. 1 and 5.

If you register with us, we process your data on the basis of fulfilling the club account agreement so that we can maintain your customer account. The contract on which our processing is based is created by creating your customer account. In the event of account cancellation, ie termination of the club account agreement in accordance with the relevant business conditions, we stop processing personal data for this purpose. The specific data that we process in this case are listed in Art. 1, par. 2.

3.2. FULFILLMENT OF LEGAL OBLIGATIONS

We too must comply with certain obligations imposed on us by the applicable legislation. If we process your personal data in fulfillment of these obligations, we do not need to obtain your consent for such processing. On this legal basis, we specifically process your identification and contact details, as well as your order details. The specific data that we process in this case are listed in Art. 1, par. 1.

3.3. CONSENT

For the purpose of sending business notifications via e-mail, we may process your personal data with your consent. Based on your consent, we process them if we do not process them on the basis of a legitimate interest or due to the performance of a club account agreement. You can revoke your consent at any time and unsubscribe from business announcements. The specific data that we process in this case are listed in Art. 1, par. 3.

We ask for your consent, even if you plan to publish a review of the purchased goods, comment on the blog, set availability monitoring, whether you participate in user testing or other events. Even in these cases, it is of course possible to revoke the consent at any time. The specific data that we process in this case are listed in Art. 1, par. 4, 7 and 10.

3.4. ELIGIBLE INTEREST

We also process your personal data on the basis of a legitimate interest, so that we can improve and adapt the services provided, find out whether the order has been processed to your satisfaction and promote the products and services offered more effectively. These are mainly those data that are listed in Art. 1 par. 4 and 5.

Based on a legitimate interest in direct marketing, we may also send you commercial announcements regarding products similar to those you have purchased from us. However, this is only on condition that you do not object to such processing. However, if you are a registered customer, we send you business notifications for collection based on the fulfillment of the club account agreement. The specific data that we process in this case are listed in Art. 1 par. 3.

Our legitimate interest is also the protection of legal claims, internal records and control of the proper provision of our services. In this case, we process all categories of personal data listed in Art. 1.

Our legitimate interest also lies in sending a request for evaluation of the purchase made through a selected evaluation portal or evaluation of consumer competitions organized by us. The specific data that we process in this case are listed in Art. 1. par. 8 and 9.

The processing of your personal data on the basis of a legitimate interest also takes place when visiting our stores, which are monitored by a camera system for the protection of property. You can object to this processing at any time. The specific data that we process in this case are listed in Art. 1. par. 6.

4. TO WHOM DO WE PERSON PERSONAL DATA?

In most cases, we process your personal data for our own purposes as a controller, which means that we determine the above-mentioned purposes for the collection of your personal data, the determination of the means of processing and their proper execution.

We pass on your personal data to our partners only if it is necessary within the performance of the purchase contract, e.g. to secure payment or transportation; further club account agreements, based on a legitimate interest or if you have given your consent to the transfer in advance.

We also pass on your personal data to our processors, who of course comply with the legal conditions for the protection of personal data. These processors process personal data in accordance with our instructions and your rights are not affected by this processing. With your consent, we may also pass on your personal data to social networks or marketing tool operators to display targeted advertising on other websites.

4.1. CATEGORIES OF BENEFICIARIES

We may pass on your personal data to the following entities:

To the companies and processors of FILIMEX, s.r.o. on the basis of the performance of a purchase contract or a contract club contract for the performance of internal processes and procedures;

Payment service companies for the purpose of processing payments based on your order, ie the fulfillment of the purchase contract;

Shipping companies for the purpose of delivering your ordered products or services and resolving complaints, including withdrawal from a purchase agreement;

The supplier of goods or service centers in connection with a complaint about the goods or services ordered by you;

Business announcements who are bound by a duty of confidentiality and may not use your personal information for any other purpose;

Marketing tool operators; who help us personalize offers and content;

Social networks if you communicate with us or share content with us through social plugins;

Provider of tools for communication of customer service with you or possibly external call centers;

Customer Satisfaction Survey Partner;

Technology suppliers and cloud service providers;

Legal or financial attorney, court for the purpose of processing tax documents, debt collection or other reasons arising from the performance of our legal obligations;

Public authorities in the event of our rights being enforced (eg police).

If third parties use your personal information in their own legitimate interests, we are not responsible for such processing. Such possible processing is governed exclusively by the Principles of Personal Data Processing of the Companies and Persons concerned.

4.2. DATA TRANSFER OUTSIDE THE EU

When transferring your personal data to our processors, we may in some cases transfer personal data to third countries that are not part of the European Union and that do not ensure an adequate level of personal data protection. However, such transfer will only be made by us if our processor undertakes to comply with the standard contractual clauses issued by the European Commission, which are available here.

5. FOR WHAT PERIOD WE PROCESS PERSONAL DATA AND HOW IS IT SECURE?

5.1. PROCESSING PERIOD

We primarily process your personal data for the duration of our contractual relationship, ie the purchase contract or the club account agreement. We are obliged to process the personal data that is necessary for the fulfillment of all our obligations, whether it is obligations arising only from the concluded contract between us or from generally binding legal regulations for the period specified by the legal regulations or in accordance with them. E.g. As an administrator, we are obliged to keep information about you for at least 10 years from the date of issue of the accounting documents issued by us.

We primarily process personal data for the duration of the contractual relationship, i. j. purchase agreement or club account agreement. In addition, we also process personal data for the necessary period of time in order to be able to properly fulfill all our obligations arising from the concluded contract and generally binding legal regulations. E.g. We are obliged to keep information about you for at least 10 years for the accounting documents issued by us.

As part of the fulfillment of your requests and the provision of quality customer service, we process your personal data from the conclusion of our contractual relationship, including 1 year from the end of the warranty period of the purchased goods in order to resolve potential disputes.

If you communicate with us through our customer service, we store personal data from the communication for 2 years, including call recordings that are monitored.

If you give us consent to the sending of commercial notifications, this consent is valid for 4 years or until revoked. Also, if you give us your consent to notify you of the availability of the goods you are monitoring, this consent is valid until the availability information is sent, but no longer than 1 year or until it is revoked. The consent given by sending your review of the goods is valid for 6 years or until revoked. If you create content within our blog posts, consent is given by submitting your comment to such a post valid for 2 years or until revoked. If you decide to take part in a user test or other event that we organize and give us your consent, we will process your personal data for 1 year or until it is revoked, including any camera or other audiovisual recordings.

If you participate in a competition organized by us, we process your personal data for 1 year. If you visit our store or other premises and their surroundings of our company, we process camera recordings for a period of 90 days from the date of this recording.

In other cases, the period of processing of your personal data results from the purpose of processing or is determined by binding legal regulations in the field of personal data protection. Your personal data is automatically deleted after the set processing times have elapsed.

5.2. SECURITY

The personal data we collect about you and which we process is transmitted to us in an already encrypted form, using the SSL (secure socket layer) encryption system for this transmission. It is this system that ensures that your personal data is safe when your browser communicates with our server. We secure our websites and other systems with which we work with appropriate technical and organizational measures against the loss and destruction of your personal data, as well as against access, alteration or dissemination of unauthorized persons to your personal data.

We are continuously improving this security, while we also require our processors to prove the compliance of the systems they use with the GDPR.

If you register, access to your customer account is only possible after entering the password you have chosen. We don't have access to your password because we store it in an encrypted form that can't be decrypted back, not even for us.

Among other things, we would like to appeal to you that it is essential that you do not disclose your login details to third parties. We recommend that you log out when you are finished with your customer account, especially if you use the device with other users. We do not take responsibility for any misuse of your password, unless we cause this situation directly.

6. HOW DO WE USE COOKIES?

We also use cookies so that our website can function properly, so that our offer is relevant, interesting and user-friendly for you. In order to use cookies, we need their support from the internet browser you use. Our website works without cookies, but to a very limited extent with the inability to use some basic functions.

Cookies are a standard tool for storing information regarding the use of websites.

Cookies are small text files that are created automatically when you visit each website and which are stored within the browser you use on your computer, smartphone or other device. Thanks to some cookies, we are able to link your activities on our website until you close the browser. These cookies are automatically deleted when the browser window is closed.

However, other cookies remain in your browser or device for a set period of time and are reactivated each time you visit our website. In addition to cookies, we also use the so-called tracking pixels, which are small, invisible images for the average user that operate on a similar principle as cookies. The period of keeping cookies in your browser or device depends on the settings of the cookies themselves and also your browser. We store data obtained from cookies for a maximum of 1 year.

6.1. WHAT COOKIES DO WE USE?

The cookies we use on our website can be divided into 2 basic types:

Short-term, so-called "Session cookies", which are deleted immediately after the end of the visit to our website;

Long-term, so-called "Persistent cookies" that remain in your browser or device for a period of time or until you delete them manually.

Cookies can also be divided according to their functionality into:

Essential, which are technical and functional cookies that are important for the basic functionality of the website. Without these cookies, you would not be able to add goods to the cart, send an order or log in to your customer account.

Analytics that help us increase the user comfort of our website by understanding how users use it. They also allow us to analyze the performance of different sales channels.

Remarketing, which we use to personalize the content of ads and their proper targeting.

In practice, we use the above cookies, e.g. on the:

The correct functionality of the shopping cart so that you can complete the order as easily and quickly as possible.

To remember your login details so that you do not have to enter them repeatedly.

Make the best way to tailor our website to your needs by tracking traffic, your website traffic, and the features you use.

Find out what ads you're looking at so that we don't show you ads for goods you're not interested in in the future.

Some cookies, including their content, may collect information that may be subsequently used by third parties and that e.g. directly support our advertising activities (so-called "third party cookies"). E.g. information about the products purchased on our website may be displayed by an advertising agency as part of the display and customization of advertising banners on the websites you display. However, these cookies are in an anonymized form for third parties and you cannot be identified according to this data.

6.2. HOW CAN YOU RESTRICT COOKIES?

The setting of the use of cookies is a part of the internet browser you use, while most browsers automatically accept cookies by default. Cookies can be completely rejected by your browser or only limited to the types you select. However, this will also limit the operation of our website and you will not be able to use the functions we offer in full, including logging in to your customer account.

Alternatively, you can use the anonymous browser mode, which does not completely prevent the use of cookies, but better anonymizes them and does not store the history of visited websites.

Information on the options for setting preferences for cookies can be found at the links below or in other documentation of Internet browsers:

Chrome

Firefox

Internet Explorer

Android

Iphone and Ipad

You can also find an effective tool for managing cookies at http://www.youronlinechoices.com/sk/.

7. WHAT ARE YOUR RIGHTS AND HOW CAN YOU APPLY THEM?

Just as we have our rights and obligations when processing your personal data, you also have certain rights that you can exercise. These rights include:

7.1. RIGHT OF ACCESS

You have the right to request free information about the processing of your personal data - what data we process about you, for what purpose and for how long, where we collect your data and to whom we transfer it. As part of the right of access, you can also ask us to send you a structured machine-readable format of the processed data. We will be happy to generate a copy for you after proper verification of your identity, just send your request to the e-mail address of the Commissioner for Personal Data Protection (hereinafter referred to as the "Commissioner") shop@filimex.eu.

7.2. RIGHT OF REPAIR

If you find that the processed personal data is incorrect or incomplete, you have the right to request their correction. We will be happy to correct or supplement your data without undue delay. Just send a request to the e-mail address Poverenca shop@filimex.eu.

7.3. RIGHT TO DELETION

In some cases, you can exercise the right to delete the personal data we process about you. We will delete or anonymize your personal data without undue delay. However, this does not apply to personal data that we need to fulfill our legal obligations and whose retention is required by law (eg processing an already placed order) or to protect our legitimate interests. Personal data will be destroyed even if this data is no longer necessary for the intended purpose or if the storage of your personal data is inadmissible for other reasons stipulated by law. You can request the deletion of personal data from the Commissioner via the e-mail address shop@filimex.eu.

7.4. RIGHT TO RESTRICT PROCESSING

In some cases, you may also exercise the right to restrict the processing of personal data that we process about you. You may request that the personal data you specify is not subject to further processing for a limited period of time. You can ask the Commissioner to restrict the processing of personal data via the e-mail address shop@filimex.eu.

7.5. RIGHT TO TRANSFERABILITY

You have the right to obtain from us all personal data provided by you, which we process with your consent. We will provide you with personal data in a structured and machine-readable format. We will be happy to generate data in this format, just send your request to the e-mail address Poverenca shop@filimex.eu.

7.6. RIGHT TO OBJECT TO PROCESSING

You have the right to object to the processing of personal data that occurs in our legitimate interest. In the case of processing for marketing purposes, we will stop processing personal data without undue delay. But in other cases, we will do so according to a reassessment of our legitimate interests and your rights and reasons. You can object to the processing by requesting the e-mail address Poverenca shop@filimex.eu.

7.7. RIGHT TO SUBMIT A COMPLAINT

The exercise of the rights and procedures set out above does not in any way limit your right to lodge a complaint with the competent supervisory authority. You can exercise this right especially if you believe that we are processing your personal data unauthorized or in violation of generally binding legal regulations. The subject for handling customer complaints is the Office for Personal Data Protection, with its registered office at Hraničná 12, 820 07 Bratislava 27.

8. PERSONAL DATA ADMINISTRATOR

The administrator of your personal data is home.pl Spółka Akcyjna based in Szczecin on ul. Zbożowa 4, 70-653 Szczecin, registered in the Commercial Register of the National Court Register kept by the District Court of Szczecin - Center in Szczecin, XIII Commercial Department of the National Court Register under number KRS 0000431335, REGON 811158242, NIP 8522103252.

9. CONTACT US

If you have any questions, comments or requests regarding this Policy and the processing of your personal data, you can contact the Privacy Officer at any time, who can be contacted via the e-mail address shop@filimex.eu. Your request will be processed without undue delay, but no later than 30 days. In exceptional cases, especially given the complexity of your request, we are entitled to extend this period by another two months. However, we will keep you informed of any such extension and the reasons for it.

Alternatively, do not hesitate to contact us at the address or customer line listed in the footer of this Policy.

Contact:

Customer service: +421