Terms & Conditions

The operator of this online store is FILIMEX, s.r.o., legal registered office: Slivková 10 900 27 Bernolákovo, The company is registered in the Commercial Register of OS Bratislava I, section: Sro, vl. number: 48334 / B, ID: 36845868.

I. Preamble

These general terms and conditions govern the mutual rights and obligations of the parties, which result from the purchase agreement concluded between FILIMEX, s.r.o., (hereinafter referred to as the seller) and the buyer. The subject of the purchase contract is the purchase and sale of goods on the seller's e-commerce website.

II. Basic data of the seller

Business name: FILIMEX s.r.o.

Registered seat: Slivková 10 900 27 Bernolákovo

IČO: 36845868

VAT number: SK2022490756

The company is registered in the Commercial Register of OS Bratislava I, section: Sro, vl. number: 48334 / B.

 Bank connection:

IBAN: SK13 8330 0000 0021 0170 8656


Phone number: +421

e-mail: shop@filimex.eu

Address for correspondence:

Slivková 10 900 27 Bernolákovo.

III. General provisions

These general terms and conditions have been prepared in accordance with the applicable provisions of Act no. 40/1964 Coll. Civil Code, Act no. 250/2007 Coll. on consumer protection, Act no. 108/2000 Coll. on consumer protection in doorstep selling and mail order sales, Act no. 22/2004 Coll. on electronic commerce, Act no. 428/2002 Coll. on the protection of personal data.

These general terms and conditions are an integral part of the purchase agreement.

By submitting the order, the buyer confirms his agreement that he has read these general terms and conditions, that these terms and conditions will apply to any purchase agreement concluded through the seller's website and to all relationships arising from the purchase agreement for the seller and buyer.

IV. Concluding a purchase contract (ordering goods)

Order means the ordering of goods by the buyer from the seller through:

• a completed and submitted form by the buyer on the seller's website,

• e-mail sent by the buyer to the seller,

• a telephone order sent by the buyer to the seller

The order must contain:

• name and surname of the buyer (resp. Business name of the buyer)

• the address of his permanent residence (or the registered office or place of business of the buyer), or the address for delivery, if it is not the same as the address of permanent residence

• e-mail

• telephone number

• the exact name of the goods

• Number of pieces

• price, method of payment

• required method of delivery of goods

• if the buyer is a legal entity, the order must also contain the ID number, VAT number, VAT number

An order that does not contain the required information does not need to be confirmed by the seller.

Upon receipt of the order, the seller will issue a confirmation to the buyer, called the "Order Confirmation", which is the acceptance of the order. The seller will send this confirmation to the buyer by e-mail or telephone.

The order confirmation by the seller contains the following information:

• name and price of the goods

• shipping cost

• the address of the place of delivery and the goods together with the contact person

• conditions and mode of transport

Notification of receipt of the order in the electronic system of the seller is considered a "Binding Order Confirmation".

In the event that the delivery deadline could not be met, the buyer will be informed by e-mail or telephone, where he will be notified of the possible delivery date of the goods. if

the buyer does not agree with the delivery date, he may withdraw from the purchase of the goods. Withdrawal from the purchase must be notified to the seller no later than 48 hours before dispatch of the goods to the buyer. After this date, the cancellation of the order will not be accepted.

V. Withdrawal from the purchase contract (order cancellation)

Cancellation of the order by the buyer

The buyer has the right to cancel the order without giving a reason at any time before its binding confirmation.

The buyer is entitled to withdraw from the concluded purchase contract via the online store within 14 days, from the beginning of the conclusion of the contract without giving a reason. - more info here: https://www.zakonypreludi.sk/zz/2014-102 - paragraph 7 paragraph 1.

When withdrawing from the purchase contract, it is necessary to follow the following procedure:

• the buyer sends an e-mail to the seller with the following wording: "I want to unilaterally withdraw from the contract from (day, month, year), invoice number and request a refund of the goods for the account number (enter the correct account number)." , address and date.

• the buyer sends the goods in the form of an insured consignment, or delivers the goods in person to the seller's headquarters, paying the shipping costs.

• the returned goods must be in the original packaging, the original packaging must not be opened, all protective stickers must be intact, unused, undamaged, complete (including accessories, instructions, etc.) and with the original proof of purchase (invoice). The seller does not accept goods returned by cash on delivery.

Upon meeting all the above conditions for the return of goods, the seller will send the buyer the purchase price paid p

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