Terms and Conditions
The operator of this online store is FILIMEX, s.r.o., headquartered at Slivková 1748/10, 900 27 Bernolákovo, Company ID: 36845868, VAT ID: SK2022490756, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, File No. 48334/B.
These general terms and conditions govern the mutual rights and obligations of the contracting parties arising from the purchase agreement concluded between FILIMEX, s.r.o. (hereinafter referred to as the seller) and the buyer. The subject of the purchase agreement is the purchase and sale of goods via the seller's website.
These conditions are an integral part of the purchase agreement. By submitting an order, the buyer confirms that they have read these terms and agree to apply them to every purchase agreement concluded via the seller's website.
Conclusion of a Purchase Agreement (Ordering Goods)
An order is considered as ordering goods by the buyer through:
- a completed form on the seller's website,
- an email message,
- or by phone.
The order must contain: first and last name (or business name), permanent address (or registered office), email, phone number, exact name of the goods, quantity, price, method of payment, and delivery. In the case of a legal entity, also Company ID, Tax ID, VAT ID.
Notification of order acceptance into the seller's system is considered a binding order confirmation. If the delivery period is not met, the buyer will be informed and may withdraw from the contract. Withdrawal must be announced at least 48 hours before dispatch.
Withdrawal from the Contract (Order Cancellation)
The buyer has the right to cancel the order before its binding confirmation. The buyer is entitled to withdraw from the purchase agreement without giving a reason within 14 days of concluding the contract. For withdrawal, an email must be sent with the invoice number and a request for a refund, returning the goods in their original condition, including all protective labels, unused, complete with the invoice.
Rights and Obligations of the Seller and Buyer
The seller is obligated to deliver the goods according to the order along with instructions for use and proof of purchase. The buyer is obligated to accept the goods, pay the price, bear delivery costs, and not damage the seller's reputation.
Delivery Conditions
The seller delivers the goods to the address specified by the buyer, usually within 7 working days through courier services with the option of cash on delivery.
The buyer acquires ownership of the goods only upon full payment of the purchase price, including shipping costs and VAT.
Warranty Conditions
For complaints, it is necessary to provide the product type, invoice number, and description of the defect, send the goods to the seller's address with proof of payment. The warranty does not cover defects resulting from improper use or natural disasters.
Personal Data Protection
The seller undertakes to protect the buyer's personal data in accordance with the Personal Data Protection Act. The buyer may withdraw consent for personal data processing in writing at any time.
Final Provisions
The seller reserves the right to change these terms and conditions, which will be valid upon their publication on the seller's website. By sending the order, the buyer confirms that they agree with these terms.
